Shipping policy

 SHIPPING 

COSTS AND DELIVERY TIMES

We are currently using NZ Post and Pass the Parcel for our domestic shipments. Delivery fees will be calculated at checkout.

DESTINATIONS	New Zealand
DELIVERY SPEED	URBAN 2-4 Days RURAL 5-7 Days

 

INTERNATIONAL DELIVERIES

We are using NZ Post International Courier. This allows both us and you the ability to track your items. International delivery fees will be calculated at checkout.

We are able to ship to the following countries:

OCEANIA	Australia
EU & UK	Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, Armenia
NORTH & SOUTH AMERICA	Unavailable at this time
ASIA	Hong Kong SAR

We aim to get your package to you as soon as possible.

Unfortunately, with ongoing disruptions causing delivery delays, it's not possible to predict how long your package will take.

At present, it could take anywhere from 10-15+ working days depending on where in the world you are.

INTERNATIONAL CUSTOMS FEES

International orders may incur custom fees and or taxes depending on the destination country's policies. These fees must be paid by the customer receiving the delivery.  

If the delivery is refused, all costs and incurred fees for the return of delivery will be charged to the customer.

If you're unsure on whether this applies to your country, check with your local customs office for more information.

WHEN WILL DELIVERIES BE SENT?

All orders placed will be dispatched within 48 hours from our New Zealand warehouse.
Orders placed Saturday and Sunday will be dispatched on the following Monday.

 

 

 RETURNS 

NEW ZEALAND 

Change of mind, size or colour exchanges, the products must be in their original resale condition. We are unable to refund or exchange purchases that have been washed, cleaned, or with missing or cut tags. The return freight will be at your own expense.

We can exchange items or refund you for a returned item (received in perfect original condition, unwashed, unworn with tags still attached) within 30 days of the date your order was shipped.

OH NO, IT'S FAULTY!

We take extreme care with quality control during the manufacturing process of Iwi Athletica garments. If you receive a defect product however, please take photos of the defect and email them to us. our team will look into it and arrange a replacement to be shipped out to you.  

If you have any further enquiries, please email us at  info@iwiathletica.com